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Merit Support Contact Form

1. Contact Information:
Name:
Email:
Phone:
Best time to contact you :
Name of school :
In addition, please let us know: are you a teacher or a technical person?	Educator Professional
2. General information:
a) Software title
b) Unit having the problem
c) Software version (stand-alone or network)	Stand Alone Network
d) Operating system
e) Network configuration
f) Date of Qrun.exe file or Punch.exe.
3. Describe the problem as specifically as possible. When did it occur? What were you doing right before getting the problem? What does the screen look like?

4. Is the problem associated with installation of the software, record keeping, or playing the instructional program? Is the problem associated with a specific action, section, or type of question?

5. Do you think you have a problem associated with a specific text or question?
If yes:
a) What is the problem?
b) What are the first few words of the text in which the problem appears?
6. Are you getting an error message?
If yes:
a) What is the message?
b) What were you doing just before the message appeared?
c) What text was on the screen just before the message appeared?
d) If available, what is the title of the screen on which the message appeared (e.g., summary screen)?

For the proper functioning of Merit Software programs you should have only one Tpm.exe file and only one Qrun.exe file on your system. Please confirm that you have only one of each of these files

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