If you order online, you will receive two emails from us. One email is a receipt for your order. The other email contains an activation link. Both emails are sent from a @meritsoftware.com email address.

The subject of your receipt email will include the text "Merit Website Order - Your Name" Your activation link email will have "Activation Information for Merit Online Learning" in the subject line.

Please follow the steps in the activation email to set up and start using your Merit online product.

Confirming emails are sent automatically after an order is placed. If you did not receive a confirming email, please check your spam folder.

If your confirming emails are not in your spam folder, please contact us directly with your name and your preferred user name. We will check your information against our records and set up your account.

Yes; if no one else has picked your user name, you can have it. User names are unique and case-sensitive. During the account setup process, you will be alerted if someone already has your preferred user name.

Home version users get 12 months per program.