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Frequently Asked Questions: Online Learning Home Purchasing

  1. How do I purchase home versions?
  2. Do I need to purchase an account for each student?
  3. May I reuse student accounts?
  4. Do you have a guarantee?
  5. What is the time duration of access for home versions?
  6. Do you automatically rebill after three months?
  7. How do I renew?

1. How do I purchase home versions?

2. Do I need to purchase an account for each student?

Yes, home version purchasers need to purchase an account for each user.

3. May I reuse student accounts?

Only school Admin version users may re-assign student seats.

4. Do you have a guarantee?

Yes, we have a 30-day money back guarantee.

5. What is the time duration of access for home versions?

Three months.

6. Do you automatically rebill after three months?

No, we do not automatically rebill.

If you want to continue working on a program after three months, you must renew the program to resume and continue. Work is not lost after three months.

7. How do I renew?

Follow these steps to renew:

  1. Reorder your program on the Merit Software website. Use the same email address you used when you placed your first order.
  2. You will receive an activation link via email. Click on the activation link to continue.
  3. If you are a self-learner, login to your Merit Online account to resume working.
  4. If you are a parent or tutor, login to your Merit Online account and click on the Assign Programs button.
  5. Choose the program(s) you wish to assign to your student and click "Next."
  6. Check the box next to the student who will be using the program(s).
  7. Select the "Assign" button.
  8. Ask your student to login and resume working.
  9. (Optional) Uncheck the reminder boxes next to each programs' title. Next time you login, they will not appear.